- Mon 8:00AM - 6:00PM
- Fri 8:00AM - 6:00PM
- Tue 8:00AM - 5:00PM
- Sat Closed
- Wed 8:00AM - 6:00PM
- Sun Closed
- Thu 8:00AM - 5:00PM
WHEN ACCIDENTS HAPPEN
How to Respond in a Tough Situation
Being in a car accident is the last thing anyone wants - but when it does
happen, there are ways of making sure that the legal and insurance issues
are handled with as little stress as possible.
- First of all - stay calm.
- If someone is injured, be sure to call for medical help.
- Make sure you call the police.
- Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
- Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
- Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
- In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
- Also, make sure to get information from any witnesses as well.
- Make sure you get pictures of any physical evidence of what could have caused the accident.
- Write down pertinent details such as where the accident took place, what the weather was like, etc.
- Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
- Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
- Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
- When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
- Also be aware that insurance companies sometimes try to
dictate what type of parts are used in a vehicle's repair. They might
insist that a shop not use Original Equipment Manufacturer (OEM) parts, as
they are more expensive.
You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself. - An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
- And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.
Remember - Drive Safely!
Want more information on your rights? To make an appointment, call us at
717-564-5110 or make an appointment
online!
What People Say About Us
-
Jonny G, 08/10/2021
I HIGHLY RECOMMEND Dale's Automotive! First, they understand that each vehicle has a person and their lifestyle attached to it! That's so much more important than just being able to do repairs and maintenance! Two Cadillacs, three Lexus, one Toyota, three Chevrolets, one Honda's my personal list of vehicles that my family and I have entrusted to the hands of Dale's mechanics to keep our valuable transportation safe and sound and on the road as both my family and our cars and trucks age! They know what they are doing period! Here's the best part. They absolutely will not overcharge you! As a matter of fact, time after time they have saved me money compared to a traditional dealerships overwhelming hourly rates and even steeper price mark up on parts. These guys are great. And I don't recall any service that they could not provide! Inspection, oil and filter, tires, brakes, engine analysis, emissions, air conditioning, electrical issues are all within their grasps! Thank you Dale and Family (that's how they function), for all that you've done for us down through the years! -
Julie P.I highly recommend Dales Automotive. It's a family run repair shop, and I've been going to them for nearly 10 years now. My parents have been getting their cars repaired here for longer than that. You see, I don't trust mechanics...but I definitely trust Dale. I drive an older car, which means I need a trustworthy mechanic who won't charge me for more than I need, and he doesn't. I dropped my car off about 2 weeks ago because I noticed my breaks felt squishy and I wasn't stopping quickly enough. (I usually drop my car off the night before and pick it up before they close.) At first glance, they couldn't really find anything wrong, so they called me to find out exactly what it was doing. I explained to them how it was acting and they put it up in the air to recheck it. They found out the problem and fixed it and my breaks are good as new! They always take good care of my vehicle, and will let me know (in english) when something looks like it's going to need to be repaired in the future. I've never been charged for something I didn't need...unlike other places. Sure, it can be expensive...but I don't feel like they're using me. Some things are just more costly to repair, especially when my car has over 200,000 miles on it! But thankfully they accept the autopride card. That thing is a lifesaver. It allows me to make payments over the period of several months...interest free.
-
Kristie F.I will never go anywhere else with my car again. I came here after taking my car to Monroe Muffler Break to have my oil changed. Monroe cracked my oil pan while changing my oil, all of the oil leaked out, and not knowing any of this I drove. When my oil light went on I panicked and drove back there where I was treated awfully and told it was my fault. They told me that I needed to buy a new oil pan which is very expensive. As a full-time student with no income I had no idea what to do or what kind of damage that I had done to my car driving on it with no oil. Panicked, upset, and not knowing anything about cars I had my car taken here to Dales. I was treated wonderfully and my car was taken excellent care of. They were able to fix my oil pan and assure me that my car was ok. Every single time that I need something done on my car, they do their best to squeeze me in. These men do excellent work and really care about what they are doing. If there is anyway for me to get my car to Dales, I will continue to return time and again.
-
Diane S.This shop has consistently provided excellent service at great prices. They've always been very friendly and accommodating. They do only the work requested, without digging for other issues that may or may not actually exist. Wonderful local business!
-
Mark A.Knowledge, integrity, and determination to do the job right. That's what you will find at Dale's Automotive. And reasonable prices, too. I know that sounds a bit like a commercial, but it's all true. Sadly, it is NOT true of the vast majority of big company service places that loudly advertise their typically terrible service (I'm looking at YOU Tires Plus!).
-
John F.Thanks for getting the inspection done! And I really appreciate you telling me which stuff didn't need to be replaced right away, saving me hundreds in the process! And Dale, thanks for letting me drive my car home with you in tow to drive it back to the shop so I didn't need to call a cab from your shop, that was priceless!
Call us for service: 717-564-5110
