- Mon 8:00AM - 6:00PM
- Fri 8:00AM - 6:00PM
- Tue 8:00AM - 5:00PM
- Sat Closed
- Wed 8:00AM - 6:00PM
- Sun Closed
- Thu 8:00AM - 5:00PM
CUSTOMER SERVICE
Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Once you are at our location, communicate your findings.
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
Car Warranty Scams Questions and Answers
Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.Discover More About Appointments and Repair Services At Dale's Automotive in Harrisburg
Auto Repair Near Enola
Shop Location
Cost Saving Tips
What People Say About Us
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Jonny G, 08/10/2021
I HIGHLY RECOMMEND Dale's Automotive! First, they understand that each vehicle has a person and their lifestyle attached to it! That's so much more important than just being able to do repairs and maintenance! Two Cadillacs, three Lexus, one Toyota, three Chevrolets, one Honda's my personal list of vehicles that my family and I have entrusted to the hands of Dale's mechanics to keep our valuable transportation safe and sound and on the road as both my family and our cars and trucks age! They know what they are doing period! Here's the best part. They absolutely will not overcharge you! As a matter of fact, time after time they have saved me money compared to a traditional dealerships overwhelming hourly rates and even steeper price mark up on parts. These guys are great. And I don't recall any service that they could not provide! Inspection, oil and filter, tires, brakes, engine analysis, emissions, air conditioning, electrical issues are all within their grasps! Thank you Dale and Family (that's how they function), for all that you've done for us down through the years! -
Julie P.I highly recommend Dales Automotive. It's a family run repair shop, and I've been going to them for nearly 10 years now. My parents have been getting their cars repaired here for longer than that. You see, I don't trust mechanics...but I definitely trust Dale. I drive an older car, which means I need a trustworthy mechanic who won't charge me for more than I need, and he doesn't. I dropped my car off about 2 weeks ago because I noticed my breaks felt squishy and I wasn't stopping quickly enough. (I usually drop my car off the night before and pick it up before they close.) At first glance, they couldn't really find anything wrong, so they called me to find out exactly what it was doing. I explained to them how it was acting and they put it up in the air to recheck it. They found out the problem and fixed it and my breaks are good as new! They always take good care of my vehicle, and will let me know (in english) when something looks like it's going to need to be repaired in the future. I've never been charged for something I didn't need...unlike other places. Sure, it can be expensive...but I don't feel like they're using me. Some things are just more costly to repair, especially when my car has over 200,000 miles on it! But thankfully they accept the autopride card. That thing is a lifesaver. It allows me to make payments over the period of several months...interest free.
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Kristie F.I will never go anywhere else with my car again. I came here after taking my car to Monroe Muffler Break to have my oil changed. Monroe cracked my oil pan while changing my oil, all of the oil leaked out, and not knowing any of this I drove. When my oil light went on I panicked and drove back there where I was treated awfully and told it was my fault. They told me that I needed to buy a new oil pan which is very expensive. As a full-time student with no income I had no idea what to do or what kind of damage that I had done to my car driving on it with no oil. Panicked, upset, and not knowing anything about cars I had my car taken here to Dales. I was treated wonderfully and my car was taken excellent care of. They were able to fix my oil pan and assure me that my car was ok. Every single time that I need something done on my car, they do their best to squeeze me in. These men do excellent work and really care about what they are doing. If there is anyway for me to get my car to Dales, I will continue to return time and again.
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Diane S.This shop has consistently provided excellent service at great prices. They've always been very friendly and accommodating. They do only the work requested, without digging for other issues that may or may not actually exist. Wonderful local business!
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Mark A.Knowledge, integrity, and determination to do the job right. That's what you will find at Dale's Automotive. And reasonable prices, too. I know that sounds a bit like a commercial, but it's all true. Sadly, it is NOT true of the vast majority of big company service places that loudly advertise their typically terrible service (I'm looking at YOU Tires Plus!).
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John F.Thanks for getting the inspection done! And I really appreciate you telling me which stuff didn't need to be replaced right away, saving me hundreds in the process! And Dale, thanks for letting me drive my car home with you in tow to drive it back to the shop so I didn't need to call a cab from your shop, that was priceless!
Call us for service: 717-564-5110
